Symantec endpoint protection auto renewal

You need a valid subscription to use either Symantec Endpoint Security Enterprise or Symantec Endpoint Security Complete. A subscription covers the number of days the product can be used and the number of devices that can be protected.

You can see the expiration date and available device licenses for any subscription on the details page for the subscription. License compliance is checked every 24 hours. See:

Some customers can request a trial subscription. After the trial period ends, you purchase a paid subscription to continue using the product.

A subscription contains a specified number of licenses, or seats. You need one license for each device. For example, to protect 4 devices, your subscription must include at least 4 available licenses. You can keep track of license usage on the subscription details page. See:

When your current subscription is about to expire, the product sends expiration notifications to the administrator. Symantec highly recommends that you renew your subscription before it expires.

You purchase a renewal from the same Broadcom partner that you used to purchase the original subscription. Make sure that your partner places the renewal under your existing site id so that the renewal gets provisioned correctly. Share the following information with your partner:

Otherwise, you end up with multiple tenants, multiple accounts, and multiple subscriptions with a separate expiration dates. You may also need to reinstall the Symantec Agent using the new tenant. See: